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MCM301 - Communication skills

Question(s) similar to the following:

Which of the following must NOT be adopted in preparing disappointing news messages?

Question 1: Which of the following must NOT be adopted in preparing disappointing news messages?

Use sales-promotion material whenever appropriate.
Consider using an implicit refusal rather than an explicit refusal.
Capitalize on what you can do for the reader rather than what you cannot do.
Use negative words or phrases.

Similar Questions:

Question 2: Which of the following must NOT be adopted in preparing disappointing news messages?

Use sales-promotion material whenever appropriate.
Consider using an implicit refusal rather than an explicit refusal.
Capitalize on what you can do for the reader rather than what you cannot do.
Use negative words or phrases.
Quizzes of MCM301 - Communication skills
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