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MGT510-MGMT510 - Total Quality Management

All MCQs Tests - VU MGT510-MGMT510 - Total Quality Management

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Subject MGT510-MGMT510 - Total Quality Management Chapter / Term All MCQs
Quiz No 1 Total Time 10 Minute(s) No. of Questions 10 Question(s)
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Chapter / Term
Time
Question(s)

Q1

Question 1: From the total quality perspective, there is an emphasis on continuous improvement of which of the following?

Products and people only
Processes and people only
Products, processes and purpose
Products, processes and people

Q2

Question 2: Quality assurance is usually associated with which of the following activities?

Measurement and inspection
Specialization activities
Support services
None of the given

Q3

Question 3: Which of the following is a set of two or more interrelated elements of any kind, not being an ultimate indivisible element but a whole that can be divided into parts?

Process thinking
Systems thinking
Analytical thinking
Divergent thinking

Q4

Question 4: Total quality view is that 80 percent of quality problems are due to which of the following options?

Employee's fault
Production's fault
Customer's fault
Management's fault

Q5

Question 5: Which of the following is not included in cost of quality?

Prevention
Appraisal
Prerogative Attitude
Internal & External Failure

Q6

Question 6: Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?

Retailing concepts and tools
Marketing concepts and tools
Management concepts and tools
None of the given

Q7

Question 7: Which of the following quality dimensions tells about the ability to repair a product quickly and easily?

Serviceability
Aesthetic
Conformance
Feature

Q8

Question 8: Total organization excellence (TOE) can be done for which of the following?

Production people
Marketing people
Finance people
All staff members

Q9

Question 9: Customer value strategyincludes all the following offers, EXCEPT:

Product characteristics
Mode of deliver
Flat hierarchy
Support services

Q10

Question 10: All of the following are the quality assurance activities of the Company-wide Quality Control EXCEPT:

Market research
Research and development
Inspection and sales
Marketing and distribution

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